As a startup business owner and a former experienced employee, I faced a lot of challenges in terms of knowledge retention from the side of my team members and fellow workers
According to me in every business, knowledge retention of employees offers a significance that every business owner should understand. It is important in so many aspects like saving key pieces of information, training new teams, or staff members, and helping workers to pass on their helpful working tips.
These methods provide easy access for people to learn and implement things frequently and that is where a robust software called Verint comes into play.
,Verint knowledge management acts as an effective software to escalate retention efforts by providing a concise framework to capture, store, and share information seamlessly.
So, without any further ado, let’s get the ball rolling.
Why Knowledge Retention Matters
If you take a closer look, knowledge retention is essential to prevent the loss of crucial insights, skills, and expertise. When employees leave, they often take significant experience and understanding with them.
I assume that without a method to capture this wisdom, organizations may experience setbacks, reduced productivity, and even project delays. Furthermore, knowledge retention aids in maintaining consistent quality in products and services, helping businesses stay competitive in a crowded market. and it will provide a hassle-free experience to the beginning employees
According to a case study which is conducted on knowledge retention has told us something very amazing yet very strange at the same time!
It told us numerous findings about learners that ;
90% of what they learn when they teach someone else/use immediately.
75% of what they learn when they practice what they learn.
50% of what they learn when engaged in a group discussion.
30% of what they learn when they see a demonstration.
20% of what they learn from audio-visual.
10% of what they learn when they’ve learned from reading.
5% of what they learn when they’ve learned from lectures.
( source : Psychotactics )
In my opinion, Retaining knowledge also supports the learning curve for new employees, enabling faster onboarding. New team members gain quick access to vital resources, processes, and methodologies that have proven effective over time. Thus, knowledge retention not only saves time but also ensures that businesses can uphold standards and continue progressing.
The Key Elements of Effective Knowledge Retention
I think to gain successful retention, a few critical components must be in place. Some Organizations require more than just data storage, but they need a well-organized structure to keep information readily available.
- Documentation: Systematic documentation of processes, guidelines, and best practices enables teams to reference information quickly.
- Access Control: Not all data is meant for everyone. Ensuring that only relevant personnel have access to sensitive information protects it from misuse.
- Collaboration Tools: Team members should be able to exchange information smoothly. Collaborative tools help employees share insights, promoting collective understanding.
- Updating Mechanisms: Information must be current. Regular updates to documentation prevent outdated knowledge from circulating.
These foundational elements will help you make knowledge accessible, secure, and up-to-date, creating a robust framework for retaining and utilizing insights
How Verint Supports Knowledge Retention
After some research, i got to know that, Verint supports knowledge retention by offering a solution that systematically captures and organizes information. Its platform is designed to reduce reliance on specific employees by creating an accessible repository of institutional knowledge
. Unlike traditional methods, which may struggle with information loss, Verint provides a structured way to manage and retain insights.
With a focus on capturing interactions and documentation, this platform enables employees to share their expertise in a centralized location.
The solution is intuitive, allowing teams to store processes, customer interactions, and essential guidelines. In this way, Verint ensures that knowledge is preserved and easy to access when needed, minimizing downtime due to knowledge gaps.
Did you know?
The older name for Verint system was also known as Comverse Infosys in the late 90s
The Future of Knowledge Retention with Verint
As you know, it is an undeniable fact that technology continues to germinate, and the role of knowledge retention will become even more central to business success. With tools like Verint, organizations can prepare for a future where insights are easily transferred across generations of employees
In addition, advances in artificial intelligence and automation will likely enhance these platforms, making it possible to capture and disseminate information with minimal effort.
I thoroughly believe that Future-focused companies will increasingly rely on knowledge retention tools that simplify the process of keeping insights alive
Verint’s support in this area positions businesses to meet evolving challenges, ensuring they remain resilient and informed as they grow.
Verint knowledge management plays a crucial role in preserving organizational knowledge, ensuring that valuable insights remain accessible for future use. By using a structured platform that captures and shares essential information, businesses can protect themselves from the disruptions that knowledge loss may cause. With Verint, organizations are well-equipped to build a lasting foundation of knowledge and are ready to adapt and thrive in changing environments.
